After Service
We adhere to the business tenet of "Providing customers with the most satisfactory products and services". While ensuring the advanced nature, reliability and stability of shelf equipment, we continuously improve service quality. Our service scope covers the entire process from in-sales to after-sales, including delivery, commissioning, equipment maintenance management, technical support and user training. We are committed to ensuring overseas customers enjoy high-quality services with satisfaction and peace of mind. We uphold the tenet of "Providing customers with the most satisfactory products and services", ensuring shelf equipment's advanced performance, reliability and stability while continuously improving service quality.
1. Packaging & Delivery
- • Moisture/rain/rust/shock-proof packaging with clear English labels.
- • Cooperate with top international logistics for real-time tracking and on-time, safe delivery.
2. Installation & Commissioning Support
- • Provide English manual (with diagrams/videos) for local operation guidance.
- • 24/7 remote support (Zoom/Teams/phone); on-site engineers dispatched within 7-10 workdays (visa/flight-dependent) if needed.
- • English test report to be confirmed by client before service completion.
3. Regular Inspection
- • Quarterly remote inspection (via video/monitoring system) to check equipment status.
- • Collect client feedback via regular online meetings for product optimization.
4. Warranty & Maintenance
- • 1-year warranty (from acceptance date, excluding natural disaster/human damage).
- • Lifetime paid maintenance post-warranty (remote guidance + discounted on-site service).
5. Emergency Response
- • 24/7 English support (phone/email); 4-hour response to faults.
- • Remote troubleshooting within 24 hours for urgencies; fast spare parts delivery via DHL/FedEx.
6. Spare Parts
- • We provide a preferential spare parts purchase plan and guarantee international express delivery within 7 working days.